Privacy Practices in Boston, MA

Last updated: October 2026

When you contact Massachusetts Pest Solutions, we may collect your name, phone number, email address, and the service address where you need help. If you request an appointment, we may also record your preferred dates, access instructions, pest concerns, and other details needed to plan a visit.

Information you enter in a website form or provide by phone or email may become part of our customer records. Please avoid sending sensitive personal or financial details unless they are needed to arrange service. If you pay for work, payment information is handled through the payment process described below.

Our website may collect basic technical and usage details, such as browser type, pages visited, and general interaction data, through analytics tools. These details help us understand how people use the site. We collect information to respond to requests and operate our pest control services.

Massachusetts Pest Solutions may use outside tools to support appointment scheduling, payment processing, and website analytics. These providers receive information needed to perform their specific function.

For example, a scheduling tool may handle appointment details, while a payment processor may handle transaction information. Analytics tools may receive general website usage data.

Each provider operates under its own privacy policy and practices. We do not name a specific provider here because the tools used may change. When you interact with a third-party service, its own terms and privacy information may explain how it collects, uses, and protects data. We encourage you to review those materials when they are presented to you.

We use these services to help manage ordinary business tasks, not to sell your personal information. If you have questions about a particular interaction or want to know how to reach us about information connected to a service request, please contact Massachusetts Pest Solutions.

We keep customer information for as long as it is reasonably needed to respond to a request, provide service, and manage our business. Service records may be retained to document work, support applicable warranty matters, and meet legal or compliance requirements. The time needed can vary based on the type of record and the circumstances of the service.

Website or contact form submissions may be kept while a request is open and until related follow-up is complete. After that, we may retain relevant information as part of a customer or business record, or delete it when it is no longer needed. Some records may need to remain on file for legal, accounting, or compliance reasons.

You may ask us to delete information, and we will review the request. We may be unable to remove records that we need to keep for a legitimate business purpose or legal obligation. To make a deletion request, contact us using the phone number or email address in the final section.